FAQ

FAQ – zakuma

Welcome to the zakuma FAQ section! Here you’ll find answers to the most commonly asked questions about our products, shipping, returns, payments, and more.

Still need help? Reach out to us — we're always happy to assist.

General Questions

Q: What is zakuma?
A: zakuma is a UK-based men’s fashion brand focused on refined style, comfort, and timeless design. We craft elevated wardrobe essentials that blend function with quiet sophistication — made to move with modern men, not trends.

Q: How can I contact customer service?
A: You can reach us via email at info@zakuma.com or by phone at +448085020227 Our team is available during UK business hours to help.

Orders & Shipping

Q: How do I place an order?
A: Just browse our collections, add items to your cart, and checkout securely through our encrypted payment gateway.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express. All payments are processed in GBP (£).

Q: How long does shipping take?
A: Orders are processed within 1–2 business days, and delivered within 2–5 business days across the UK. Total delivery time is typically 3–7 business days.

Q: Do you ship internationally?
A: We currently only ship within the United Kingdom.

Q: Is shipping free?
A: Yes! We offer free tracked shipping on all orders, with no minimum purchase required.

Returns & Exchanges

Q: What is your return policy?
A: You have 30 days from the delivery date to return or exchange items free of charge, provided they are unused and in original condition.

Q: How do I return a product?
A: Email us at info@zakuma.com  with your order number and reason for return. We’ll send you a prepaid return label and full return instructions.

Refunds are processed within 7 business days after your return is approved.

Q: Can I exchange an item?
A: Yes! Exchanges are available within 30 days. Just contact us, and we’ll guide you through the process.

Products

Q: Are your products high quality?
A: Absolutely. We focus on durable materials, great design, and long-lasting comfort in every product we offer.

Q: How do I choose the right size?
A: Size guides are available on all product pages. For further help, feel free to contact our support team — we’ll be glad to advise you.

Q: Do you offer eco-friendly products?
A: Yes, we are committed to sustainability and offer select items made with environmentally conscious materials and processes.

Account & Security

Q: Do I need an account to order?
A: No, you can check out as a guest. 

Q: Is my data secure?
A: Yes. Our website is SSL-encrypted and all payments are processed securely via trusted third-party systems. Your data is strictly confidential.

Q: How can I subscribe to the newsletter?
A: Scroll to the bottom of our homepage and enter your email to subscribe. You’ll receive exclusive discounts, new arrivals, and updates directly in your inbox.

Contact Us

If you have any questions or require assistance, our customer service team is here to help.

Business Hours (GMT/BST):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

Average Response Time: 24–48 hours

For more help, please visit our Contact Us page.